From researching this more it looks like its a software bug that hasnt been fixed yet by Amazon:https://www.reddit.com/r/kindle/comments/57n913/new_paperwhite_backlight_sometimes_not_turning_on/https://itstillworks.com/fix-lighting-kindle-2901.html. My 10 is the first Ive owned to have this problem and ive owned MANY. While pressing the power/reset button down, put a piece of scotch tape over it to hold it in the down position. You can find the latest updates here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GKMQC26VQQMM8XSW, If this doesnt work then its likely a hardware issue. Hope this helps and let me know how you go. Main Problems Of Kindle Paperwhite I already returned the same model last week for the same reason, and this is the replacement. If this is the case then Id recommend plugging this into a computer via USB, wait for the connected confirmation and then disconnect it safely. Cheers How can we fix it? I just received my paperwhite waterproof kindle and it wont turn on. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Hope you can help@. If it is then its an issue with the Kindle as opposed to your Amazon account. Now the screen is almost blank, please help. Let me know how you get on. My kindle will not charge nor start. HI Ofer, Well thats a first! They can also let you know your options in terms of repair or replacement. Secondly Im really glad the advice worked for you and stories like this make it worth all the while. I freaked out! If the soft reset fails then go for a hard reset. If it does not, press the power button again. When I click on the book it just shows opening until the screen times out. Since I got to chat with Amazon service and they just want to replace it, it only has less than 7 months since Ive got it. My charging cord works fine on a very old Kindle that I have but the plug wont always seat correctly when I try to charge my Kindle paperwhite. Cheers Amazon have gotten pretty good with Customer support these days. Hi Woelfer, Keep the power button pressed for about 40 seconds. Pressing the button for 40-60 seconds does nothing. Next well look at resetting the WiFi router to its default settings. Great tips above! This can be done by connecting your EReader to the laptop using the USB cable provided. Well start with the simple solution where you need to switch off the plug, wait 10 seconds and then switch the router plug back on. Any idea what my problem is? Thank you. something in your bag) and that it might be permanent damage. Hi there, If it is then it's an issue with the Kindle as opposed to your Amazon account. James. A few minutes later the screen will show the start bar, and then it will show your Home Screen. If that fails, then you may need to get in touch with Amazon (if its still warranty) to try to get a replacement. Couple of recommendations here. James. Your email address will not be published. James. Hi Sherry, Has the issue happened recently? Im afraid Im out of ideas on this one and you may need to get in touch with Amazon support to see if you can get a replacement. Let me know how you get on with their support team. Cheers From people encountering similar issues, it looks lit it gets solved by holding the power button for 40 seconds to trigger a reboot. Was this information helpful? Let me know how you get on and if you need anymore assistance. Mary Harkins, Hi Mary, Ive picked out library books from my Libby app on my iPhone but cannot get them to transfer to my kindle. However, if youre under warranty, we recommend you consider contacting Amazon support for a battery replacement. How to Switch Between Desks on Chromebook. And every problem has solutions. Youll need to follow, Solution 4 Getting Rid Of Corrupt Files, We want to make sure your Kindle is on the latest software version. A good way to cross-check is to charge the Kindle using a different micro-USB . I put the kindle on a flat surface and watched it changing pages and font size for a full 30 minutes+. Let me know how you get on. Show More. Hi Bill, When your device won't turn on or charge, it's likely due to one of a few issues: Insufficient power. Something DID survive! If the device is still within 12m warranty then they will likely offer a replacement. Nice work on getting your Kindle back to life! Thanks, James. To fix it: Take the cable that was included with your Kindle or a similar one. Do you have any suggestions before I delete it and have to re-download? In some instances, you may notice that even though the light indicator is green, your Kindle may still be displaying a battery exclamation mark. Instructions for this can be found on the Amazon website: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201756220. Like the site? MoKo Case for 6.8" Kindle Paperwhite (11th Generation-2021) and Kindle Paperwhite Signature Edition, Light Shell Cover with Auto Wake/Sleep for Kindle Paperwhite 2021 E-Reader, Gray Forest. Be Patient 8. The green light would come on for a second or two and then nothing! Hi Yngve, James. I cant get it to move. Id recommend trying the other one of these if you havent done so already. Cheers You can then test whether or not this has fixed the issue by trying to read a few different books and navigating between the reading screen and the home screen. First try removing the book from the Kindle and downloading it again. Hi Rebecca, Ive tried re-starting both the PC and the Kindle and tried multiple USB cables and also a different PC. thanks for your post and sorry to hear you dropped it! Cheers Another option is reaching out to Amazon directly on this issue as it seems like theyve dealt with screen issues before:https://www.amazonforum.com/s/question/0D54P00006zIi5ISAS/fading-on-kindle-paperwhite. Cheers If this works then it proves that something needs to be fixed with your local WiFi network. !https://www.amazon.com/ask/questions/Tx3UDUNTWNZ7GH6/, At least with this option you would not be opening the device. If you plug in your dead Paperwhite and see the rectangle with an exclamation mark, do as follows. If that doesnt work then you may need to try the more extreme option of resetting the device. Possible? If I dim the brightness its not viable, so I can use it as an ordinary Kindle during the Day. kindle is only 3 months old. phone & desktop) but not my paperwhite. Id recommend downloading the Kindle App to your phone and seeing if you can view purchased books on this device. Lets try for something a little more advanced. James. I just wanted to wish you good luck on bringing your Kindle back to life and any further questions feel free to drop a comment below. Glad to hear youre up and running again with your Kindle! One option could be download them on your phone using the Kindle App and in theory it shouldnt open them on page 1 on your Kindle device. Ive got the 10th generation Paperwhite. If so, it might be worth doing a factory reset to see if its a software issue. So glad you managed to get your Kindle back up and running! These should get you Kindle Paperwhite up and running again and have been tested on a number of different generations of the device. James. I have contacted them and followed all the steps suggested, but the books still wont sync. HI Francois, Thanks for your post. James, Hi James, this is all amazing but the problem I have is that after attempting to read for a couple of seconds the icons all flash up and it takes itself back to the home page!! Clutching at straws, but to no avail. Given its out of warranty it might be worth reaching out to Amazon support to see if anything else can be done but am guessing theyd advise replacing it with another one. Let me know how you go. I quickly placed it back on charge but ever since it has . Let me know how you get on. thanks for reaching out. There doesnt seem to be a way to remotely factory reset the device from the PC otherwise Id recommend that. Hi Don, On the previous post below Id recommend trying to perform a factory reset as it sounds like a bad software update has happened. Cheers James. With some luck, it could power up. So i havent seen this issue before but I did some digging. More info can be found on Amazons site: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9WDGDTCSDQMSU7Z. Amazon may even offer you a good deal on a replacement reader or even a new one if you get lucky! cant connect kindle fire bluetooth gdi-btpb300 how-to or fix or troubleshooting, Hi Joun, We have three Kindle Paperwhites in the family, 2 Gen 10;s and one Gen7.. I can get the power led to flash on/off around four times but the screen is still locked. The factory reset would then wipe all of the books on the device and hopefully sort some of the navigation issues youre facing. It seems to be underneath the glass. If the books sync there, then its definitely something wrong with the Kindle and you might need to do a factory reset. Thanks for reaching out Beverly, Still frozen at the last page I was reading Really don