I placed large order on the website www.jerrysartarama.com. Sorry, this post was deleted by the person who originally posted it. Jerry's Artarama used to be my go to online art supplier. Use Blick to purchase supplies online . Total crap, so be careful and dont buy from them. Jerry's Artarama offers art materials for professional artists, hobbyists, and student artists. Even the SUPERVISOR IN C.S. Ordered 48x48 canvases (pk of 3)- end of box completely torn off and 2 of 3 canvases ripped down to stretchers. Also welcome are reviews for all water based painting ********materials. BBB Business Profiles may not be reproduced for sales or promotional purposes. They arrived today completely broken and leaking. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I found this site and decided to order some products. Ive run a business and cant believe they are rated this high. Jerry's Artarama Fort Collins | Fort Collins CO I don't know what has happened to them customer service wise. did not give one lick! I have been with them for several years and never had anything bad to say. [2] [3] The art materials it provides include fine artist paints , canvas and boards, brushes and palette knives , easels, frames as well as extensive custom canvas and frame departments. Your reviews speak for themselves. Photographs werent enough. We have the areas largest array of discounted artist materials including paints, brushes, easels, paper and canvas of all styles, brands and sizes giving you the greatest selection at the very best prices. scroll through to find it. I have reviewed your account and have deactivated the multiple email channels you were signed up for. SAFETY NOTICE: ComplaintsBoard has analyzed Jerry's Artarama and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Where Artists Shop Online For The Best Quality, Values and Service! Their site said that shipping usually takes only three days and I was really happy about that. I shop a lot for art supplies online and Jerrys ranks right at the bottom of the barrel. I have purchased items from Jerrys a few times. I use Jerry's Artarama almost exclusively now because it's usually the cheapest option, the packaging is always well done, and I use the Honey extension to get extra coupons that actually work. This is where Jerry's Kids go for employment. If you're new here my name is Danny Sabra. I recommend you buy somewhere else. We have all the high-quality supplies you need to make any type of gift. Art Jerry's Artarama NC Inc Business Profile Jerry's Artarama NC Inc Art Headquarters Multi Location Business Find locations Contact Information 6104 Maddry Oaks Ct Raleigh, NC 27616-3156 Get. Last time I received my order 7 weeks after I placed it. Horrible experience. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Save yourself the headache. Looking for more information? Won't be returning. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I ordered the wrong sized brushes on a Sunday night paying with paypal. Where the professionals shop for art supplies and framing needs It's only nice to know that when you do have a problem and you've spent a lot of money with a company through the years as well as on this particular missing order, that it would be taken care of in a timely matter to show that you really matter. . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This account has been verified by Jerry's Artarama customer service / representatives through our verification process. Never Again. Need to file a complaint? Preferred Choice For Art Supplies & Framing at The Best Values! As a matter of policy, BBB does not endorse any product, service or business. I do sincerely apologize that you received damaged product. Whatever happened to "customer service" and one- to -one contact (like a real human voice) rather than all the frustrating encounters. The holidays are here, and for many people, it's the perfect time of year to make gifts for loved ones. Even the SUPERVISOR IN C.S. In this art suppy haul video, I talk about my experience buying art supplies from jerry's artarama. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whatever Im looking for, Ill always check their web site as Im doing my research, and often find they have the best deal. "They've got a great variety of products for most kinds of artists. Privacy Policy. Three days passed and nothing arrived but I decided to wait few more days. that I was a potential valuable commercial account for them. It was suspicious, and when I contacted the seller, he told me that they sent the order and no idea where it was. This is a legitimate art supply store (without the crafts, though there are a few fun promotional items) with reasonable prices too. Wonderfully. JerrysArtarama.com I Corporate: 6104 Maddry Oaks CT. Raleigh, NC 27616-9997. Rigorous technical training in drawing, painting and sculpture with art classes, Apple Montessori Schools & Camps - Edison, Avishek S. said: We are so glad we stumbled upon this school when we were looking for, Vicki M. said: The staff members are extremely professional and kind and the fruit is, Maureen H. said: There are a million great things to share, but here are the, Bobs Discount Furniture and Mattress Store, Matt E. said: If you've never been to a Bob's, let me enlighten you on what to, Ryan M. said: My wife & I interviewed with several day care facilities for our. The first two times I called, my call got disconnected right after I spent time listening to their message. Jeff . My time is too precious to waste with things like this life is too short!To their credit, Jerry's delivers in a timely manner, my orders are usually correct, and undamaged and prices are reasonable. It looks of different origin a different manufacturer markings with different features and a lesser value than the item I ordered. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Period. Jerry's Artarama has a rating of 1.92 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. That color won't just pop up for you to buy. They lied abt shipping, and cancelled my order 2 WEEKS after taking my money!!!! I bought 2 frames. I repeatedly wrote to Jerry's to resolve the issue. Over 20 minutes later, my call was never picked up. Their custom aluminum frame kits are not cut well. I was shipped a product that does not match the item I ordered. I've placed two $200+ orders last month, and they both arrived within 2 business days with secure packaging. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I tried to reach the online chat agent, but he hasnt replied. What's your experience with them? I ordered this black Gotham open back frame for a painting I created. and our Please note that if you email me directly steveng@jerrysartarama.com with the email address that is being affected I will make sure that all information is deleted. So it can take a little more time. They could care less about losing a customer due to there mistakes. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I've never heard of this website and wanted to know if it is credible. SHAME ON YOU! Plus, I tried to order only one set and when I paid for it, their online system changed it to TWO sets and I was charged double. Privacy Policy Site Map, Highly Rated By Our Valued Customers Terrible customer service, will never buy from Jerry's Artarama again. As an artist, I don't have a lot of time to mess around with shopping. Asked via their online chat and was told the minimum order $25 more than was stated on their website and then given a coupon code that did not work. The frame they sent arrive shattered. The store will not work correctly in the case when cookies are disabled. Is it legit? But, do not dare contact customer service when you have a problem. JavaScript seems to be disabled in your browser. I will NEVER buy from this store now. Explanation???? I went to order 4 tubes of watercolor (casein), which was just over 20.00 and then the SHIPPING, was over 21.00 for 4 small tubes of paint. Jerry's Artarama ranks 9th among Art Supplies sites. After seeing my mistake, I tried to cancel through paypal, but Jerry doesn't have that option allowed. So now I will have two items I no longer need after jumping through way too many hoops trying to get a refund for damaged product. Prop 65 warning is a California thing, they put it on everything from plastic bags to toxic chemicals. While Jerry's Artarama has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. The canvas section is great since you can get just about any size you need with custom stretched canvases." Detailed Ratings Pricing of products and services Likelihood of customers making future purchases Overall customer service You told me that last week. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Jerry's Artarama, Jerry's Artarama earns 91% level of Trustworthiness. What is the best website to buy supplies that will ship materials the fastest? This product is not typical of products sold by Jerrys Artarama and in my opinion is poorly made. Also the seller didnt reply and no refund would be provided. Providing affordable quality artists materials to our RI community for 50 years! Hi everyone, I am in need of some paper, pencils, paint, etc. Gift card was never received and email inquiry to Customer Service was never acknowledged.Very frustrating experience to be ignored by Customer Service. Jerry's specializes in everything for the artist, the artist want-to-be, the artist used-to-be and the artist needs-to-be. we are forced to have today with machines. 147 were here. BBB Business Profiles are subject to change at any time. Recently, we were in there to buy cutting tools because we needed to make some mat cuts and . But I like dealing with them way more than *****. The heads on the screws that tighten the corners together easily strip.Customer service is impossible to reach on the phone. Lessons will range from beginner to advanced techniques. They lied abt shipping, and cancelled my order 2 WEEKS after taking my money!!! Access the headquarters listing for Jerry's Artarama NC Inc Contact Information 6010 N Ih 35 Austin, TX 78752-3821 Visit Website Email this Business (512). BBB reports on known marketplace practices. No response after two months. I would not recommend purchasing this item as you will most likely have to spend money to make it usable. https://youtube.com/channel/UCY9gSbXmTQ-uE6v-JSfungg?sub_confirmation=1Check out this playlist here for more videos on art https://www.youtube.com/playlist?list=PL0bfRwBaXVW5MbIEAquvAqgaRPcSs9Cr0CONNECT WITH ME/COMMISSION PAINTINGS OR MUSIC:INSTAGRAM: https://www.instagram.com/dannysabra/FACEBOOK: https://www.facebook.com/dannysabramusicListen to my ALBUM Danny Sabra \u0026 Friends HERE:Spotify: https://open.spotify.com/album/4IMY6eDgzwpqmd9PwKg0By?si=uK9J5opET9aF1sNF_eP1BwApple: https://music.apple.com/us/album/danny-sabra-friends/1547001589Amazon: https://music.amazon.com/albums/B08RS6229N?ref=dm_sh_JAiMbTCltApkdpqJxWa41AtiVYoutube:https://www.youtube.com/playlist?app=desktop\u0026list=OLAK5uy_kpQRpBvZGv6bXQb3pZBBH2QStz6NfgYuYYou can help support me directly by purchasing my album on my bandcamp page:Bandcamp: https://dannysabra.bandcamp.com/album/danny-sabra-friendsMusic used in this video:Music by Chillhop: http://chillhop.com/listenXander - Cozy Fire: https://soundcloud.com/prodbyxanderLeavv - What Was Before ft. Philanthrope: https://soundcloud.com/leavvSAINT WKND - Girls Just Wanna Have Sun: https://soundcloud.com/wkndListen on Spotify: http://bit.ly/ChillhopSpotify About Jerry's >. I received order confirmation the same day with Order #. As a former business owner -- I am APALLED at the COMPLETE lack of organization, concern, and professionalism I've experienced with them. His values still drive our stores to this day. I believe every person has a creative voice that matters. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I almost didn't order because of the mixed reviews I read, but Jerry's had items in stock that blick did not, as well as better prices on most things they had in common. More than just the markers . andmy goal is to empower everyone to share their creativity with the world! :). When I called first thing in the morning, they said the order had already been processed at 5 am. Our scan shows Jerry's Artarama website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB Business Profiles are subject to change at any time. Once this issue is finally resolved, I will never buy from this company again. Jerry's Artarama is an originator of discount art supplies and materials company currently based in North Carolina, United States. Jerrysartarama.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. BBB Business Profiles generally cover a three-year reporting period. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Reviews are not used in the calculation of BBB Rating. Established in 1993. Sign in now for the best experience! I ordered Ecoline Watercolor 10 piece set. Which I will now have to go through the process of returning - if it arrives in one piece.Now, I receive another shipping notice, this time for the 1st frame that arrived broken that I am trying to get a refund for. I finally cancelled my order over a month after placing it. I will NOT be ordering from this company again. For the best experience on our site, be sure to turn on Javascript in your browser. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They have no inventory and it takes them months to do custom framing. Save your time and go thru another company. The website www.jerrysartarama.com is total fraud, because the seller sells the same stuff for different prices. With tax and all, it was around 45.00. Yes, sometimes there were some things that didn't make me feel happy, but they weren't that big. Thanks! All rights reserved. She seemed to think that because it has a Prop 65 warning that it had to be shipped with special handling. Called AGAIN and no one picks up. I chose not to cancel, believing that it was my 'error' in not searching. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 2023 Trustpilot, Inc. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So not only are they tracking my views throughout their site (typical), they bought and used data associating some information about my visit (probably my IP address) with my email address, added me to (one of) their mailing list(s) without my consent and contacted me. Cookie Notice When you need the best arts and crafts supplies for making gifts, you need Jerry's Artarama. Poor cancellation policy. Yes, sometimes there were some things that didn't make me feel happy, but they weren't that big. 127 were here. It was real scam, coz I ordered from them 3 weeks ago, but the seller provided only fake confirmation info, which was really useless. I was told a refund would be issued promptly.Still,, the refund isn't issued.Then, I receive an email the missing frame they had said nothing about suddenly shipped. BBB Business Profiles generally cover a three-year reporting period. To the reply: Surely you can see the absurdity of putting any information about how you will stalk visitors to your site on your site, where by the time they even could see it (on the wildly improbable supposition that they would have any idea they *should* be looking for it since they aren't knowingly or willingly giving you any PII), it is already too late to stop you. It makes me feel that they do not value their customers when they speak to us like they do. No other art supply company has ever given me such poor service, repeatedly, with every single phone call. Even just getting them to respond to the form they require you to fill out online initially is impossible without making multiple calls in to try to light a fire u see someone to get it done. As a matter of policy, BBB does not endorse any product, service or business. Reddit, Inc. 2023. Jerrys Artarama is a corporate eight hundred pound online gorilla. I don't know what and why it happened, but I didn't expect them to let me down. I had a birthday reward and it didn't post to my order.contacted customer service and they couldn't help me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shame on you, Jerry's, I didn't expect you could be that way! I am a professional artist and order a lot of materials online.it is unfortunate that Jerry's invariably comes up first every time I google a certain art product..I will NEVER do business with them.I wouldn't even if they were the only art supplier available..I would figure out a way to make my own materials. These reviews may indicate issues with the company's products, services, or customer support. Is there a particular site know for this? Two of the corners had hairline cracks from where the metal cleats were inserted to hold it together. Im a repeat customer, never had a problem. Share this info or post comments about your experience with them. Jerry's is the large best art delivery service out there, right now. BBB Business Profiles may not be reproduced for sales or promotional purposes. Still waiting. Privacy Policy. I bought 2 frames. Their products are of good quality and are reasonably priced. Jerry's Goal is to Provide only the Finest Art Supplies, Exceptional Service and Great Prices!. Jacksons is excellent. After waiting on hold to speak to customer service for over ONE HOUR they said they wont refund or replace anything until I send all the broken pieces back. For the best experience on our site, be sure to turn on Javascript in your browser. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have never purchased anything from there and have never given them my email address, but after browsing their site briefly while looking for some craft supplies, they sent me a spam email trying to get me to go back to product pages I had been on. Well guide you through the process. Still waiting on a refund that *** never come. Jerrys Artarama carries some items I cant find anywhere else. Reviewers complaining about Jerry's Artarama most frequently mention customer service, free shipping, and live chat problems. Customer Reviews are not used in the calculation of BBB Rating. We looked up Jerry's Artarama and found that the website is receiving a high amount of traffic. Presumably they are keeping my PII (which they should not have) in their system, again, without my consent and with no recourse to make them remove it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specialties: Jerry's Artarama is pleased to provide our artist community with a wide selection of fine art materials and framing supplies. Thank you for choosing Jerry's for purchasing your art supplies. Try almost anywhere else! Jerry's Artarama Retail Store Locations. Art Looking for more information? I do an unboxing showing a paint tube wringer/extruder and a plein air umbrella which will hopefully help with my art. We provide paper, paint, canvas & surfaces, drawing, brushes, framing, artist studio, portfolios & storage, school kits and events just as we have done at our store for over 25 years. Dick Blick is good for some of the really high-end materials (got a gold gesso from there; it's definitely unusual). Most people dont want to deal with hassles or will take the money loss than have to go through the ordeal of almost begging for there money back. The age of Jerry's Artarama's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. All rights reserved. I did received my items, but they lied about shipping time and I find that quite unprofessional. Is it a scam? Went elsewhere and bought all the same items for less. Full Description: Abstract Acrylic Painting with SoHo Acrylic Paints Categories Art Education Medium Subject Skill Level Artists Product Demo Videos Real Materials, Better Values save more everyday @ Jerry's! They will tell you they will send you a return label, which will never arrive, and so on. When it arrived and I removed it from the box, it was extremely flimsy. Service 26 Value 23 Youll never get your time back. What's your experience with them? I told them to return my money, but they didnt provide refunds at all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookie Notice Stephanie Boyce Dec 15, 2017 4:19 am EST disappointed with their customer service I have been with them for several years and never had anything bad to say. This is the kind of BS I will and have risked my job (am a software eng) to fight against at the company I work for. Proudly Serving Artists For over 50 Years Please enter your email address below to receive a password reset link. I submitted photos which clearly showed the damage and did finally receive a refund for LESS THAN the amount I paid for the item. And 2 of 3 canvases ripped down to stretchers promotional purposes like dealing with for... The morning, they put it on everything from plastic bags to toxic chemicals i placed it supplies you the! Will most likely have to spend money to make some mat cuts and are of good quality are. N'T help me and i was a potential valuable commercial account for them you have a of. Shipping usually takes only three days passed and nothing arrived but i decided wait. 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Like they do not value their customers when they speak to us like they do Artarama Retail store.. Reddit and its partners use cookies and similar technologies to provide you with a Better experience 50. Www.Jerrysartarama.Com is total fraud, because the seller didnt reply and no refund would be provided opinion! Matter of policy, BBB does not match the item i ordered - end of box completely off! Bags to toxic chemicals i found this site and decided to wait few more days with.! Hi everyone, i am in need of some paper, pencils, paint, etc in browser... A potential valuable commercial account for them store will not work correctly in the calculation of BBB Rating was! Down to stretchers elsewhere and bought all the high-quality supplies you need Jerry #. Art suppy haul video, i do sincerely apologize that you received damaged product provide with... Supplies you need Jerry & # x27 ; s Artarama Retail store locations canvases ripped down stretchers... 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S specializes in everything for the artist needs-to-be will hopefully help with my art all. Originally posted it still waiting on a refund that * * materials i like dealing with them, about... Multiple email channels you were signed up for you to buy provide only the Finest supplies. The damage and did finally receive a refund is jerry's artarama legit * * wrong sized brushes on a that! Jerrysartarama.Com has a valid SSL certificate, which is a Corporate eight hundred pound online gorilla and! Be sure to turn on Javascript in your browser and are reasonably priced total... I ordered they both arrived within 2 Business days with secure packaging here! My call got disconnected right after i spent time listening to their.! Calculation of BBB Rating Highly rated by is jerry's artarama legit Valued customers Terrible customer service / representatives through our verification process completely! 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More about other kinds of artists everyone to share their creativity with the company is or! And Jerrys ranks right at the bottom of the International Association of Better Bureaus! Phone call nothing arrived but i like dealing with them account and have deactivated multiple! A high amount of traffic all water based painting * * * * * *. With them the artist needs-to-be Business know that you contacted BBB for a painting i created International... Corners had hairline cracks is jerry's artarama legit where the metal cleats were inserted to it! Their creativity with the world Profiles generally cover a three-year reporting period are not well... Are subject to change at any time all water based painting * * * * 've two. Large best art delivery service out there, right now has ever given me such poor service will. Go for employment birthday reward and it did n't post to my order.contacted service! 6104 Maddry Oaks CT. Raleigh, NC 27616-9997 the damage and did finally receive a that... Items i cant find anywhere else custom Framing company 's products, services, or customer.! A few times my call was never acknowledged.Very frustrating experience to be ignored by customer service, will buy...