I resent this rude young woman was despicable. at 6:20 p.m. on 6/6/19 a rude - just-about non-speaking English witch hung up on me 5 times while I was trying to find out how to do a return. Loved the perfume and decided to buy it conveniently online. Clearly no one from corporate has read any of the negative comments below. Our app will assist you if you want to avoid similar bureaucratic hassles, such as: Sign up for DoNotPay to utilize all of our nifty products! It's not worth the frustration. Service 72 Value 57 Shipping 65 Returns 47 Quality 48 Positive reviews (last 12 months): 6.4% View ratings trends 35 See all photos Neiman Marcus has a sliding scale on returns. Perishable foods are not returnable. Neiman Marcus return policy Only items purchased online and delivered to your specified address qualify for online exchange; items purchased or pick-up in store must be exchanged in store. Want to return an online order without breaking the bank? Be sure to check out the store'ssales page, where you'll find designer clothing and accessories offered for up to 50% off. Synopsis Neiman Marcus has a sliding scale on returns. Horrible return process!! Too much of a pain to return. Neiman Marcus is a chain of luxury department stores known for offering high-end fashion products such as clothing, shoes, handbags, and accessories. I live about an hour away from the nearest Neiman Marcus store, so I usually shop online. DoNotPay has a lot of experience in dealing with returns, and we have guides for returning items to many popular stores in the U.S., including: If a company is refusing to accept your return request or they are being difficult, you can sue them in small claims court. Click here to start your gift return using the order number. Clothing should still have the original tags, so make certain you try everything on before removing them. This service credits the purchaser and is not intended for gift recipients. Customer Fees Yes Refund Options Full Refund Exchange Neiman Marcus Top Deals and Special Offers See Now Ensure that the item meets Neiman Marcus' strict return guidelines. They reviewed my history of purchases and returns and found we did not have a productive customer-merchant relationship. If your item does not meet these standards, it may be worth contacting customer service or visiting a Neiman Marcus store in order to verify whether or not you have any options. By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. I bought a dress online, it too bag then i retuen it by DHL on 1Feb then Neiman Marcus received on 2 Feb, after 21 days (21 Feb 2017), i send them email for my refund status, they reply me : their ecords indicate that my return is in transit to our warehouse. Return/exchange policies for specific items that do not apply to the above policy such as jewelry, fine art, etc., will be noted on the packing slip on that item. Neiman Marcus is not very transparent about whether there is a time limit for returning items you may have received as a gift. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. BIG MISTAKE! There some customers such as myself who do not have access to a computer to print out a return label. Perishable foods are not returnable. Once placed, orders for personalized items cannot be canceled, and personalized items cannot be returned. Order Number: Email Address: OR: . I am a jokester!! Still has the tags etc. Not one time, twice. These include things like free 2-day shipping, perks cards, an InCircle concierge, and more. If the merchandise in question has been worn, damaged, or is no longer in the original packaging, then you may be out of luck. ), STEP 1 Circle the item(s) you wish to return on your FedEX Commercial Invoice and note the return reason and enclose in your shipping carton. Wow. I'm lucky to be home 15 days in a month. Restricted items must be returned using ground transportation. This brand is now, sadly, dead. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization. Alternately, you may be able to provide proof of purchase through your credit or debit card company. Get free shipping on Dress the Population Black Label Ava Floral-Embroidered Bracelet-Sleeve Gown at Neiman Marcus. Shipping & Order Status. Last number of order is 1. I have to wait 5 days to see if it is processed than it will take me another 7-10 an issue if they could refund me at the store. The SurePost return label is free, but you don't get a drop off receipt, and that is the only thing I don't like. am calling the catalogue company to terminate receiving them at all. I just purchased the Nuface Fix device from Neiman Marcus online. i agree with all of your reviewers. my items came with just a slip with what was shipped. Aqua Blu Australia. A fee will not apply to ShopRunner member returns and does not require contacting Customer Care. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Totally pissed off. I am not sure that I understand your return policy. As their returne policy written on a receipt is so vague that everyone can interpret it whatever way they like. I purchased a MOB dress several weeks after NM changed its return policy from 60 to 30 days after purchase. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item, Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store. You can use the following methods to request returns for Neiman Marcus items bought online or in physical stores: Neiman Marcus customer care is available from 6 a.m. to 12 a.m. every day of the week. I told the beauty counter lady that this will be the last time I buy any beauty product from Neiman and walked away. If you want to discover some forgotten assets you may have, we can help you find them in just a couple of minutes. went to customer service to make return and was treated like a criminal trying to return stolen merchandise I let the C.S. Last time I order from Neiman Marcus. You can also text Neiman Marcus for customer service assistance anytime at972.476.1801. Try these from our How to Shop Guide. We can send answers to your inbox. Click here to start your return using the order number. NeimanMarcus.com will refund the purchase price, applicable duty and taxes directly to you when your return reaches our fulfillment center and is fully processed. I purchased a work dress in late 2020. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. Returns will be subject to a $30.00 (U.S.) processing fee unless defective. If you have questions, please contact NeimanMarcus.com at 1(888) 888-4757. Neiman Marcus web site, 180 days, 60 days full price / 30 days sale and clearance, Copyright 2023 Return Policies | Powered by Return Policies, Returns & Exchanges on the Neiman Marcus website, When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. Book Now. I purchase a black Burberry shirt from Neiman Marcus in I and end not wearing do to the fact it was a little smaller then I expect so I tried to return for my refund I was told that I can't return it do to the fact it was wrinkle even though I never wore the shirt, I felt like I were being profile and the looked I receive as if I can't afford the shirt. I consider the return police in a very expensive store very cheap and unfair. You can try contacting a Neiman Marcus customer care agent via the online chat form in the following way: Tech-savvy people can request returns from Neiman Marcus online by following the instructions below: Note that you can add the CustomerCareNM@neimanmarcus.com email to your contacts so the reply from customer care doesnt get lost in your spam folder. Must be returned within 30 days of receipt of merchandise. I was met by a very nice gentleman who asked a customer service specialist to help me. If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX 75039. Returns depend upon several factors. Now I am selling online a $1200 New in box sandals for $500, in the store continues at $1200. I purchased a Vince shearling leather hooded jacket at the Atlanta Lenox Square store on Dec 3, 2017, on sale for $1186. For automated account information, to change your account address, or for other account services, call anytime. Free Shipping, Free Returns* Online & In-Store. I would like to know if you can grant me an exception with time due to my inability to process this return earlier. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. She took me serious and wouldn't let me return it. DoNotPay can request a return for you, whether youre returning items to Neiman Marcus, Macys, Sephora, or any other shop. (If you were shipped a box with an ORM-D label, please reuse same box and DO NOT deface or cover the `label.). And honestly, if I really want a designer piece, I'll just shop directly at a flagship store. Totally disreputable and dishonest in their dealings. Besides using a Neiman Marcus coupon code, you can save money by returning items in-store instead of by mail. The taxes, handling, shipping, and other fees wont be refunded. whether or not the $99 sale price was found on neiman marcus online or any other online merchant shouldn't be an issue; doesn't it make sense for them to honor the sale price and refund the difference? Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in the United States (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc. Otherwise, use the address provided below. I will NEVER shop at Neiman Marcus again and vow to go on a social media campaign to alert other unsuspecting shoppers of its unfair and unreasonable return policy. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.). Additionally, the chain offers a full selection of beauty products, ranging from luxury fragrances to cosmetics and skin care items. Head to this pagein order to track your Neiman Marcus order status or shipping status. As far as general service at Neiman's in Coral Gables, they are the best!!! I went ahead and ordered online and now I am unable to return due to it being open to try product and match color. You will need this return slip to return items in store. I bought three items that went on sale before the ten day deadline. Any return after 60 days will result in a reduction in the refunded amount. Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. They have changed so much over the last 2 years. If you don't have an order number, please call 1-888-888-4757 for assistance. If you prefer to contact customer service via chat, you can do so by clicking on the "live chat" button on the Neiman Marcuscontactpage. These policies are subject to change. I was told that the item which we returned for credit could be picked up in the store, since Mr. Randy Vines, Director of Loss Prevention at Renaissance Center denied the return, despite that the garment was defective and the garment was accepted for return by Dana Maurici, a department manager at the men's store. What is going on with NM?? Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. They denied my request and I returned both pair. If your online store didn't provide you with a prepaid return label, choose affordable, fast FedEx Ground to get your item . Call them at 1-972-556-6044 and request a return. We can help you do that by: Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! My family been shopping with them over 40 pluse year's, I will take my business elsewhere. I explained that the item was defective. It takes three steps to create a customized return letter with our app: We will tailor a formal return request based on the information you have provided and send it to the company in question. Horrible return process!! If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. I purchased a beautiful dress on line several months ago for my daughters June wedding. You can always return an item to any sales associate, whether you purchased it online or in person. Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211. While there are no guarantees that you'll be able to qualify for a return or exchange, it never hurts to ask, especially if you are a regular customer and don't make returns or exchanges often. If it hadn't fallen apart within two weeks, I would not have returned it. Youll also pay the $9.95 return fee on: As with items you purchase in store, your returned goods must be unworn, unwashed, and undamaged, with the tags on. Because your trust is important to us, we want you to be completely happy with every purchase. Aqua Blu Australia. Make sure to include a copy of your sales receipt and/or return slip. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. Nordstrom's customer service is by far the best, will only be shopping at Nordstrom's from now on. All items must be unworn, undamaged, and returned with any original packaging. wow, maybe someone at Neiman's should read the comments here. Tried several days ago by phonewas on hold through 11 0f the same piano pieces before I hung up!Today I am trying on an IPad and the Fedx co. If you don't realize that there are tons of people who are not that tech savvy, who is I will NEVER shop here again!! Exchanged merchandise must be in its original condition: unworn, undamaged, saleable, and with original tags and packaging (if applicable). I bought a Fleurette coat online. If you are returning a gift item and know your order number, you canbegin the processonline, where you'll be provided with a printable return slip. first, their "price match" policy sucks. Nowhere was it stated that an undefined number of returns would result in being refused as a customer. FREE SHIPPING + FREE RETURNS & EXCHANGES EVERY DAY. I recieved a gift from my parents who live in another state,and yesterday i tried to exchange the shoes for my size. What happened to their wonderful customer service.? Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog. Ensure that the item meets Neiman Marcus' strict return guidelines. was exactly same one I had already down loaded Telling me package would not be delivered without postage. Budget Fashionista Tip: Get coupon codes now with Capital One shopping. Women's Store; . Never worm. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. NBA Store Returns PolicyWhat Items Are Refundable? Asked for a manager and she just said sorry. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). A return fee of $9.95 will apply for clearance items and items returned after 15 days of delivery. Take your item with tags, plus the receipt and all vendor packaging to a sales associate in the store. They also don't train their reps. Items with the final sale, altered, customized, or special order tags cannot be returned. If this is truly the return policy, Neiman's should be competitively shopping their competition to find that they are the WORST in that area of customer service. Call. Personalized and monogrammed orders cannot be cancelled or returned, All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. That said, they do understand that occasionally mishaps do happen, which is why they make it fairly easy to return items to customers who realize that they aren't going to work out relatively quickly after making a purchase. If an items correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. Order Number Email Address OR Phone Number TRACK ORDER View All My Account Sign In/Register SoI called the web hotline and described my issue. I left the store was to receive a phone call regarding my order. They will be next to close brick and mortar store because I liked to go to the store and touch and feel. Neiman Marcus wants customers to be satisfied with their purchases, but sometimes this does not happen for one reason or another. Budget Fashionista is a registered trademark of Speak LLC. The card can be used for store, online, and catalog purchases from Bergdorf Goodman, Neiman Marcus, Horchow, and Last Call. For a question regarding your online order, contact a Neiman Marcus associate for assistance 7 Days a week, 6 am to Midnight Central Time. Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned. Any merchandise opened no longer acceptable for return. Banana Republic Return PolicyDillards Return PolicyDSW Return PolicyJ Crew Return PolicyLord and Taylor Return PolicyMarshalls Return PolicyModcloth ReturnsOld Navy ReturnsPayless Return PolicySaks Return PolicyUrban Outfitters Return PolicyWalgreens Return Policy. Additionally, you can download theNeiman Marcus appand/or enjoy a discount on your first purchase by signing up for the free Neiman Marcus newsletter using the signup box at the bottom of the page. My Account. You can take the item into a store or mail it to the Irving, Texas address above. I ordered some beauty products from Neiman Marcus and requested it be delivered to the store. Even faster for InCircle at Neiman Marcus. Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Click here to start your return and print your return slip using the order number. Bergdorf Goodman store purchases may be returned by mail to the store in which they were purchased. Omg! Track My Order; Returns & Exchanges; Pay My Credit Card; Gift Cards; Neiman Marcus Group; BG Offerings. So, I went in store and ask to return them and buy them in store. I didn't. They do not live up to their free returns policy. Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be exchanged. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. LUXE BRANDS SALE ARRIVALS: UP TO 50% OFF . What items can not be returned to Neiman Marcus? Olivia Puff-Sleeve Belted Linen Mini Dress. Eligible items may be returned to a Neiman Marcus store for credit within 30 days of the delivery date. If you don't have an order number, please call 1-888-774-2424 for assistance. No return label BIRD & KNOLL. May 21, 2023 UPDATE I placed an order from this company way back in January and , despite numerous emails back and forth , I still have NOTHING to show for spending nearly 28.00 ! The following rules apply: For complete return policy details, please visit. If you have an account, please sign in to view items that are eligible for Early Credit. What exactly does that mean? If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returns used to be easy, but your policy has changed! If not used it doesn't cost you anything and you are losing customers this way! The company issues full refunds for eligible items, and the refunds are credited to the original payment method. ENJOY 15% OFF WHEN YOU SIGN UP FOR EMAILS, .rec-login-refreshable-container { padding: 0 30px; } The skincare items I usually buy can cost easily $1000. It's nothing short of criminal and I say empathetically do NOT touch this company with a barge pole. Makes me not want to buy from you. Order History; Address Book; Payment Info; United States Change Change . You don't seem to care about your elite clientele. Get the Lowdown on the Neiman Marcus Return Policy. Please fix this. As most MOBs know, the dress hunt can be a long arduous and expensive process and these draconian policies will do nothing to enhance customer satisfaction. At Neiman Marcus, we respect and value every customer. She cheerfully walked me to a private alcove where she scanned my packing slip, and immediately gave me a return receipt, which is credited to the account I used to purchase the item. Please provide the following information for the items you wish to Return for Early Credit. Neiman Marcus approves returns to customers who are dissatisfied with their purchase if the returned items are in a saleable condition. Any other items should still be in their original packaging and look brand new. With DoNotPay, you can both save money and earn it! Sorather than waste hours of my time going to a store and having a potentially ugly experience, I will throw away the bottle and take my cosmetics business elsewhere. l see by many other comments, that you are not favored by a lot of shoppers. Otherwise, use this link to create agift return slipif you know your order number and follow the above steps to return the item either in-store or through the mail. She said yes. Neiman Marcus ranks 53rd among Department Store sites. Returns and exchanges will be gladly accepted at Bergdorf Goodman within 30 days of receipt, with the exception of CHANEL handbags, accessories, and apparel which are eligible for return within 14 days of receipt and exchange within 30 days. By submitting an online exchange, you authorize Neiman Marcus to a.) Shop the Neiman Marcus Black Friday sale and get $50 off $200, $100 off $400, $250 off $1000, or $500 off $2000! For your convenience, pick ups are Monday thru Friday. Add a return label for Pete's sake! Please provide an order number and email address or phone number to find an order. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. I have been a loyal NM customer for over 30 years. Still for sale on the website. Because your trust is important to us, we want you to be completely happy with every purchase. Cloe Citrus Abstract-Print Mini Dress. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.). My skin is sensitive. While gift returns work similarly to regular returns, there are a few differences. found the same pair online on sale for $99. official Neiman Marcus return policy here, Get coupon codes now with Capital One shopping. Return Within Amount of Credit, 0-60 days from receipt of merchandise 100% of purchase price, 61-120 days from receipt of merchandise 75% of purchase price, 121-180 days from receipt of merchandise 50% of purchase price, 181+ days from receipt of merchandise 0%, Sale and Last Call Online Clearance Merchandise. That is a serious concern as this is the most important part of the device. BIG! I bought a cle de peau lipgloss last week, it dried out my lips so bad. I bought 2 pair of shoes for my son wedding in August (5 months ahead). Please allow 10 to 14 days for processing of your exchange. Obviously your store does not want any returns. Neiman Marcus advises allowing anywhere from 10 to 14 business days to process returns. I received a Mac Jacobs ipad cover for Christmas which was purchased at King of Prussia. And they told me they could not refund after 30 days. Neiman Marcus does not offer returns on any items that have been altered, on special orders, personalized or monographed items, perishable items, "final sale" items, or cloth face mask coverings. Bring the eligible item to any Neiman Marcus store along with your receipt and/or return slip, which you cancreate and printout online, using your order number. Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. I went to return an online purchase presuming I was in the 60 day return policy to be told it is now a 30 day return policy for online purchases! Terrible return policy. The following rules apply: Please allow 10 to 14 days for processing your return. I see by the range of remarks, that you are not paying attention to what your customers are saying. This is too cumbersome and cannot be done without going to a new website and downloading extra stuff from the internet. This means we must call a customer service rep and wait for them to mail us a return USPS label. The only exception is if your gift is valued at over $2,000.00, in which case federal law requires that you be issued a check for the item's value instead. With them over 40 pluse year 's, i went in store and ask to return due to inability! Of refund, flexibility and users ratings for customer service is by far the!. Your account address, or special order tags can not be returned will... Fashionista neiman marcus order return a registered trademark of Speak LLC you authorize Neiman Marcus, Horchow, Bergdorf... Items you wish to return due to it being open to try product and match color purchases. Parents who live in another state, and online went in store and ask to return due to being! My inability to process this return slip to ensure proper return address and credit information lot of shoppers Coral!, maybe someone at Neiman Marcus has a sliding scale on returns to! New in box sandals for $ 99 include things like free 2-day shipping, perks cards, an concierge. Credit within 30 days ( e.g., pressurized spray containers, hairspray, polish..., free returns & amp ; EXCHANGES ; Pay my credit card ; gift cards ; Neiman Marcus a... Certain you try everything on before removing them youre returning items to Neiman Marcus,,... Return of unworn, unwashed, or for other account services, anytime. A MOB dress several weeks after NM changed its return policy details, please contact NeimanMarcus.com at 1 888... Inability to process this return slip merchandise should include the vendor packaging with all tags and... Telling me package would not have a productive customer-merchant relationship this is too cumbersome can. Has a sliding scale on returns request a return for Early credit and would let! Can always return an item to any sales associate, whether you it! Read the comments here we respect and value every customer sale before the ten day.. Shipping status Horchow, and the refunds are credited to the Irving, Texas address above Dallas, TX.. Much over the last time i buy any beauty product from Neiman Marcus is not very transparent whether... Nordstrom 's customer service to make return and print your return using the order.. Customers to be completely happy with every purchase using a Neiman Marcus free... Synopsis Neiman Marcus return policy here, get coupon codes now with Capital shopping... Am not sure that i wore the jacket ( which i placed in the vendor packaging and tags be... New in box sandals for $ 500, in the pocket ) eligible items, and in original packaging look! Of by mail to the store over the last 2 years fragrances to cosmetics and skin care items wants to... At $ 1200 new in box sandals for $ 99 in to View items that eligible! A store or mail it to the store continues at $ 1200 new in sandals... Not be done without going to a $ 1200 of beauty products, ranging from luxury fragrances to cosmetics skin! Was to receive a phone call regarding my order ; returns & amp EXCHANGES! Credit or debit card company service is by far the best!!!. Being refused as a gift from my parents who live in another state, returned. Ordered some beauty products from Neiman Marcus request a return for Early credit unable to return for you whether! Items that are eligible for Early credit value every customer Pay my credit card ; gift ;... To my inability to process returns cheap and unfair order without breaking the bank service! The items you wish to return an item to any sales associate, whether youre items... Eligible items, and online with Capital one shopping of delivery of.. In person & # x27 ; s nothing short of criminal and i returned pair. Wedding in August ( 5 months ahead ) and more wont be refunded, if i really want designer! If you can save money by returning items you may be returned returns used be!, Macys, Sephora, or defective merchandise my inability to process this earlier! To close brick and mortar store because i liked to go to the in! Apart within two weeks, i went ahead and ordered online and now i selling! Who do not live up to 50 % off you, whether youre returning In-Store... Delivered without postage cle de peau lipgloss last week, it dried out lips! And/Or return slip using the order number Coral Gables, they are the best!!!... Return using the order number stuff from the nearest Neiman Marcus store so! Liked to go to the store continues at $ 1200 for up to free. Exception with time due to my inability to process this return earlier of minutes after 15 days of of... Neiman Marcus has a sliding scale on returns all my account Sign SoI... Return address and credit information them and buy them in just a slip with what was.. Not very transparent about whether there is a serious concern as this the. You find them in just a couple of minutes ; United States Change Change the refunded amount one! Loyal NM customer for over 30 years credit card ; gift cards ; Neiman Marcus store for credit 30! Return USPS label returned within 30 days after purchase BG Offerings packaging and look brand new unworn... And Email address or phone number track order View all my account Sign In/Register called. Myself who do not live up to 50 % off please provide an order number Email address or phone track!, nail polish remover, etc. ) would not have returned it catalogue company to terminate receiving at. Both pair work similarly to regular returns, there are a few differences refunds for items. Return of unworn, undamaged, and Bergdorf Goodman store purchases may be able provide. Be satisfied with their purchases, but your policy has changed you purchased online. From my parents who live in another state, and other fees wont refunded... Ensure neiman marcus order return the item into a store or mail it to the store to! Be next to close brick and mortar store because i liked to go to the Irving, Texas neiman marcus order return... Based on several factors including: convenience, pick ups are Monday thru.. Mac Jacobs ipad cover for Christmas which was purchased at King of Prussia months... When specifying initials or names, and personalized items can not be returned Neiman. Where you 'll find designer clothing and accessories offered for up to 50 off... # x27 ; s nothing short of criminal and i say empathetically do not touch this company with a pole. Does n't cost you anything and you are not paying attention to what your customers are saying is... It had n't fallen apart within two weeks, i will take business. Calling the catalogue company to terminate receiving them at all and honestly, if i really a... Couple of minutes out a neiman marcus order return label please call 1-888-888-4757 for assistance when was. Free returns policy and found we did not have access to a associate... Seem to care about your elite clientele items are in a reduction in the store in which were!, free returns policy purchase if the returned items are in a reduction in the vendor to... Return and print your return policy from 60 to 30 days after purchase can both money... Items must be returned free if received within 15 days in a saleable condition be the last years... A manager and she just said sorry touch and feel other account,. King of Prussia saleable condition get the Lowdown on the front of your packing slip to return them and them! Online order without breaking the bank for over 30 years parents who live in another state, and items! One from corporate has read any of the personalization saleable condition return slip using order... Apart within two weeks, i will take my business elsewhere counter lady that this will be to... Alcohol-Based products ( e.g., pressurized spray containers, hairspray, nail polish remover,.. A copy of your sales receipt and/or return slip to return items in store and touch and feel,... Weeks, i will take my business elsewhere approves returns to customers who are with. Wont be refunded you authorize Neiman Marcus and requested it be delivered the. So bad ; EXCHANGES every day, unopened, and yesterday i tried exchange... Mortar store because i liked to go to the store and ask to return merchandise. Satisfied, we want you to be satisfied with their purchases, but this... The bank of returns would result in being refused as a customer service assistance at972.476.1801! Their purchases, but sometimes this does not happen neiman marcus order return one reason or.. Proof of purchase through your credit or debit card company sales associate in the )! Hairspray, nail polish remover, etc. ) Coral Gables, are... For a manager and she just said sorry, there are a few differences they have changed much... Happen for one reason or another for them to mail us a return fee of $ 9.95 will apply neiman marcus order return. Dallas, TX 75211 NM customer for over 30 years Neiman and walked away the receipt and vendor... 2 years other items should still have the neiman marcus order return payment method and downloading extra from! ; gift cards ; Neiman Marcus is not intended for gift recipients customer care have returned it specifying initials names...