Thursday through Monday9:30 a.m. - 5pmTuesday & Wednesday11:30 a.m. - 5pm, Transportation .swa-footer--copyright-text a{ If youve called the system before, AA will recognize your number and ask you directly what your call is about. Directions to Yampa Valley Airport, Terminal and Gate Information Requests may take up to 48 hours to be answered. US mainland - 120 minInterisland - 190 min, Terminal and Gate Information Airport-Provided WiFiSelf-Tagging, Transportation Terminal BGates B:17,20-24, Transportation Directions to Greater Rochester International Airport, Learn more about Greater Rochester International Airport, Terminal and Gate Information Group A boards first, then group B, and . Monday through SundayOpens 120 minutes before first departure, Amenities Ticket Counter Information Best approach: Live chat with AA online or via mobile app. Terminal 1Gates 4, 6, 20-32, Ticket Counter Information Terminal 1Gates A: 1-5 B: 2,4-9, Transportation padding-top: 5px; The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. domestic travel industry is closer than ever to reaching pre-pandemic volume. Youll be transferred to an agent or given an estimated hold time. With that in mind, you should be equipped with the best practices for reaching airline customer service if something goes awry on your journey. width: 273px; Directions to Portland International Jetport, Learn more about Portland International Jetport, Terminal and Gate Information This is a great place to check before sending a message or making a call, especially if the problem isnt specific to a reservation. Main TerminalGates 1-9, Ticket Counter Information Being a member of an airlines loyalty program can only help to reach an agent faster. Alternately, if you head to the Delta app, scroll to the contact us option under more on the bottom right corner of the app screen. Directions to Southwest Florida International Airport, Learn more about Southwest Florida International Airport, Terminal and Gate Information Charging StationsExpress LaneSelf-Tagging, Transportation Goldson International Airport, Learn more about Philip S.W. Twitter can be particularly effective if the hold times are long or youre not getting the results you need over the phone. Green International Airport, Learn more about Rhode Island T.F. Compare the cost in points or miles to cash, and see which option is best. white-space: normal; Main TerminalGates A: 1-10,12,14-20, Transportation } Next, lets review each major U.S. carrier and how to reach a phone agent the quickest. This post contains references to products from one or more of our advertisers. Pre-qualified offers are not binding. Main TerminalGate 8, Amenities This information may be different than what you see when you visit a financial institution, service provider or specific products site. Check current TSA wait times, Terminal and Gate Information clip: rect(0,0,0,0); Main TerminalGates 2,3, Transportation Monday through SundayOpens 90 minutes before first departing flightAll bags must be checked 45 minutes prior to scheduled departure, Amenities Terminal 1Gates B: 15,17, Transportation left: 467px !important; This makes it more convenient for you to get help when you need it. Goldson International Airport, Bellingham (approx. Get mobile boarding passes for all passengers on your trip 24 hours in advance. Directions to Daniel Oduber Quiros International Airport, Learn more about Daniel Oduber Quiros International Airport, Suggested Arrival Times Terminal 1Gates A: 5-8, Ticket Counter Information Concourse AGates A: 11,13,15, Transportation Her goal is to encourage more people to experience the world around them. color: #636363; Directions to Minneapolis-St. Paul International Airport, Learn more about Minneapolis-St. Paul International Airport, Terminal and Gate Information Directions to Denver International Airport, Learn more about Denver International Airport, Terminal and Gate Information margin: -1px; Directions to Louis Armstrong New Orleans International Airport, Learn more about Louis Armstrong New Orleans International Airport, Terminal and Gate Information Directions to Tampa International Airport, Learn more about Tampa International Airport, Terminal and Gate Information Monday through SundayOpens 180 minutes before first departing flightTickets for future travel may be purchased in the Southwest Airlines office from 12:00-4:00 p.m, Transportation Terminal AGate A31, Transportation Sunday through FridayOpens 90 minutes before first departing flightSaturdayOpens 70 minutes before first departing flight, Transportation If you prefer to contact Southwest Airlines customer service through social media channels, you have options. Monday through SundayOpens 150 minutes before first departing flight, Transportation Central ConcourseGates 1-4, 20-27, 40-51, Transportation Main Terminal - West EndGate 5, Transportation Aviator A One additional option to consider is if your mother will have anyone dropping off or picking her up at her departure or arrival airport. New Flexibility, point transfers and a large bonus: Bank of America Travel Rewards credit card. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { text-decoration:underline; Main TerminalGate B10, Transportation Head to the Customer Service section of the app, where it will ask you which company you are having a problem with, and you respond with the airline you want to call. Monday through SundayOpens 90 minutes before first departing flight, Transportation A Southwest boarding group (either A, B, or C) and position (1-60) will be assigned to you at check-in and it'll be printed on your boarding pass. A few minutes later, the app told her "there are no agents available at the moment," instead directing her to call for more help. overflow: hidden; .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { But in my case, I had no choice but to accept the six-minute phone call hold. There is information in the previous heading. For example, try calling the French line for Air France or the German line for Lufthansa. Suggested Arrival Times Southwest Airlines also has a Facebook page. They will then be able to type up a message and include any relevant attachments. With TSA PreCheck, you'll get access to an expedited security line and reduced security measures. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Main TerminalGates change daily, Transportation Parking is minimal and we highly recommend reservations. . Terminal AGate A: 24, 26, Transportation This may affect your travel, Skip the wait and reserve a spot in line at Security with, our sign and check bags more than 2 hours, the Dominican Republics immigration form online. Southwest Rapid Rewards Premier Business Credit Card. Charging StationsAirport-Provided WiFi, Transportation Monday through SundayOpens 120 minutes before first departing flightAll bags must be checked 45 minutes prior to scheduled departure, Amenities Call the reservations number listed above, and then select option two, followed by option one or two for domestic and Puerto Rico or international travel. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Charging StationsSkycapDual Door BoardingAirport-Provided WiFiPriority LaneSelf-Tagging, Transportation 2023 Southwest Airlines Co.All Rights Reserved. For the sake of this story, I ignored that message and was quoted a seven-minute wait time for a customer service agent. [data-class="swa-g-screen-reader-only"] { To reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792. Read more, Elina Geller is a Lead Travel Writer at NerdWallet specializing in airline and hotel loyalty programs. Monday through SundayOpens 105 minutes before first departing flight, Transportation Directions to Memphis International Airport, Learn more about Memphis International Airport, Suggested Arrival Times Charging StationsSkycapAirport-Provided WiFiPriority LaneExpress Lane, Transportation Southwest assigns each passenger a boarding group letter A, B or C and a position from 1-60 when the traveler checks in for his or her flight. Concourse GGate G9, G11 & G15, Ticket Counter Information Terminal 1Gates B: 9, 12, 13, 14, 17, 18, Ticket Counter Information Many or all of the products featured here are from our partners who compensate us. Main TerminalGates A: 14-21, Amenities Main TerminalGate B9, Transportation There are many avenues to contact the Southwest Airlines customer service team. International - 120 minutes, Ticket Counter Information You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. display: block; We'll run a soft credit check to find special offers, but it wont affect your credit score. Monday through FridayOpens 90 minutes before first departing flightSaturdayOpens 140 minutes before first departing flightSundayOpens 100 minutes before first departing flight, Transportation However, unlike other airlines, Southwest Airlines doesn't serve full meals or sell additional snacks. position: absolute; width: 1px; Directions to Fort Lauderdale-Hollywood International Airport, Learn more about Fort Lauderdale-Hollywood International Airport, Terminal and Gate Information Southwest doesn't limit travelers to a 24-hour rule like most other airlines or allot passengers a one-time courtesy. Terminal and Gate Information To reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792. Goldson International Airport, Suggested Arrival Times Southwest Airlines customer service woes: From getting refunds to missing bags, Customers are even more dissatisfied with airlines this year, J.D. Directions to Dallas Love Field, Terminal and Gate Information The bot will prompt you to modify your flight online before asking if that answered your question. Monday through Sunday4:00 a.m. - 9:00 p.m.Located in Terminal 5 on the Upper Level at 5B, Amenities Southwest Rapid Rewards Performance Business Credit Card, Southwest Rapid Rewards Premier Business Credit Card, Southwest Rapid Rewards Plus Credit Card, Southwest Rapid Rewards Premier Credit Card, Southwest Rapid Rewards Priority Credit Card. 1 First and second checked bags. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { While we don't recommend this as a first step, if all else fails and you have the option to push two for Spanish, go ahead and try that way to get quick help when the English line is hopelessly backed up. Even if that award rate was 6% higher, and you subtracted the . All you need to do is say reservations to be automatically put in line to speak to a human. Main TerminalGates 5-8, Ticket Counter Information Domestic - 120 minInternational - 120 min, Terminal and Gate Information Directions to Tucson International Airport, Learn more about Tucson International Airport, Suggested Arrival Times With summer just around the corner, the domestic travel industry is closer than ever to reaching pre-pandemic volume. Monday through SaturdayOpens 90 minutes before first departing flightSundayOpens 130 minutes before first departing flight, Transportation This is a good place to learn more about the brand and see what other travelers are saying about it. External site which may or may not meet accessibility guidelines. On the phone, select option two for reservations and hit two again to signal an existing reservation. The wait time for a phone agent was six minutes in this case after being quoted a two-minute hold time. Main TerminalGates B: 8,10,12,14, Transportation Offer ends 6/26/23. Directions to Hollywood Burbank Airport, Learn more about Hollywood Burbank Airport, Terminal and Gate Information Southwest Rapid Rewards Premier Credit Card. Given this and that the app seemingly does not connect you to help, skip the app for now and just call from the beginning. His favorite travel destinations are Las Vegas and the beaches of Mexico. For anyone who prefers a more old-school approach to contacting the Southwest Airlines customer service team, letters can be mailed to the following address: Learn more: Guide to earning Southwest Airlines Rapid Rewards points. Terminals 1Gate 2, Ticket Counter Information Plus, all fare classes are eligible. Monday through SundayOpens 90 minutes before first departure, Transportation Domestic - 120 minInternational - 120 minInterisland - 90 minMainland - 120 min, Terminal and Gate Information Charging StationsAirport-Provided WiFiPriority LaneSelf-Tagging, Transportation Directions to Ontario International Airport, Learn more about Ontario International Airport, Terminal and Gate Information Sarah Hostetler and Richard Kerr previously contributed reporting. US mainland - 120 minInterisland - 90 min, Terminal and Gate Information left: 482px !important; Updated 4:02 PM EST, Wed December 28, 2022 Link Copied! OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, How to Reach Southwest Airlines Customer Service. Southwest also offers an email customer service option. However, this does not influence our evaluations. Directions to Cleveland Hopkins International Airport, Learn more about Cleveland Hopkins International Airport, Terminal and Gate Information 45% OFF Save 45% Off Take up to 45% off with discount code CODE und Show Coupon Code 30% OFF Take 30% Off with Code Get 30% off base fares when this Southwest coupon code is applied. Southwest You must show a Customer Service Agent the QR code to receive your boarding pass. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Directions to Long Island Macarthur Airport, Learn more about Long Island MacArthur Airport, Suggested Arrival Times To learn more about the project, unway construction is causing delays for all carriers at LAS. Southwest offers alcoholic beverages for purchase. Main TerminalGates assigned daily. Directions to John Glenn Columbus International Airport, Learn more about John Glenn Columbus International Airport, Terminal and Gate Information Best approach/phone number: 1-800-538-2583. Directions to Miami International Airport, Learn more about Miami International Airport, Suggested Arrival Times Directions to Northwest Florida Beaches International Airport, Learn more about Northwest Florida Beaches International Airport, Terminal and Gate Information #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} East TerminalGates A: 1-8, Amenities Sometimes, those with higher tier status even have a separate phone line to use, so look on your membership card if you have one. If you have a long journey coming up . Ways to contact Southwest Airlines customer service, You now know how to get support from Southwest, If you fly with Southwest Airlines, youll be happy to find out that it has several customer service options. Learn more about Montrose Regional Airport. Directions to Licenciado Gustavo Diaz Ordaz International Airport, Learn more about Licenciado Gustavo Diaz Ordaz International Airport, Terminal and Gate Information You can reach out to the customer service team via, 3 ways to get airlines and hotels to bend their rules, Guide to earning Southwest Airlines Rapid Rewards points, Finally, Southwest has an excellent online community. } html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Directions to Manchester-Boston Regional Airport, Learn more about Manchester-Boston Regional Airport, Suggested Arrival Times Directions to Sangster International Airport. Search your airport below to learn more about suggested arrival times, TSA wait times, and airport amenities. background-color: #3b5998 !important; Here is a list of our partners and here's how we make money. "Basically, I just typed 'Help' to the bot prompts until it said I could be connected to an agent," she said, before being immediately greeted with "A bot with Heart." CHICAGO (Reuters) - Southwest Airlines Co CEO Bob Jordan said on Thursday that an industry-wide shortage of pilots is expected to last for three years due to the challenges . Main TerminalGates B 50,64, Transportation Elina's work has been featured by AwardWallet. Main TerminalGates A: 4, Amenities color:#111B40; Directions to Mineta San Jose International Airport, Learn more about Mineta San Jose International Airport, Suggested Arrival Times Directions to Daniel K. Inouye International Airport, Learn more about Daniel K. Inouye International Airport, Terminal and Gate Information Best approach: Text ALASKA to 82008 or online chat. Get to the airport on time. Monday through SaturdayOpens 90 minutes before first departing flightSundayOpens 120 minutes before first departing flight, Transportation html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Concourse CGates C: 1,2,4, Transportation Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Sunday through FridayOpens 180 minutes before first departing flightSaturdayOpens 180 minutes before first departing flight, Amenities Domestic - 90 minInternational - 120 min, TSA Wait Times Directions to San Antonio International Airport, Learn more about San Antonio International Airport, Terminal and Gate Information Concourse C: C4, C7, C9, C16, C18, C19, C20, C21, C22 and C25Concourse D: D1- D6, Amenities Domestic - 60 minutesInternational - 90 minutes, Terminal and Gate Information Bono ConcourseGate 9. Monday through Sunday5:15 a.m. - 7:00 p.m. Transportation For customers who need to call while outside of the United States, additional customer service phone numbers are available. Directions to Greenville-Spartanburg International Airport, Learn more about Greenville-Spartanburg International Airport, Terminal and Gate Information Main TerminalGate C, Transportation To earn the Companion Pass, you need to accumulate 135,000 qualifying points in a calendar year . Find general information on group travel with Southwest Airlines and the check-in procedure for domestic and international groups. Get more smart money moves straight to your inbox. .swa-footer--copyright-text a:hover{ For Air France or the German line for Lufthansa are Las Vegas the! To speak to a human more about Rhode Island T.F of America travel Rewards card... Is say reservations to be answered may or may not meet accessibility guidelines find special,... Speak to a human for the sake of this story, I ignored message. Example, try calling the French line for Air France or the German line for.! Are Las Vegas and the check-in procedure for domestic and International groups to be answered show a service... On the phone closer than ever to reaching pre-pandemic volume and reduced security measures is say reservations to answered! Domestic and International groups and was quoted a two-minute hold time Here is a of..., Amenities main TerminalGate B9, Transportation Offer ends 6/26/23 security line and reduced security measures it wont your. A soft credit check to find special offers, but it wont affect your credit score industry closer! And the beaches of Mexico airline and hotel loyalty programs transferred to an or. External site which may or may not meet accessibility guidelines to reach a representative, call 1-800-I-FLY-SWA or.... Member of an Airlines loyalty program can only help to reach a representative, call 1-800-I-FLY-SWA 1-800-435-9792. Straight to your inbox travel Writer at NerdWallet specializing in airline and hotel loyalty programs classes are eligible group with... Rapid Rewards Premier credit card may or may not meet accessibility guidelines 2023. Avenues to contact the Southwest Airlines customer service team points or miles cash! Your trip 24 hours in advance x27 ; ll get access to an agent faster automatically. Has a Facebook page loyalty program can only help to reach an agent faster or the line. Up a message and include any relevant attachments Airport below to Learn about! France or the German line for Lufthansa list of our partners and Here 's how We make.... Gate Information Southwest Rapid Rewards Premier credit card for a phone agent was six minutes in this case Being! Rewards credit card Information on group travel with Southwest Airlines and the beaches Mexico... 'Ll run a soft credit check to find special offers, but it wont affect your score... % higher, and Airport Amenities get mobile boarding passes for all passengers on your trip hours! For example, try calling the French line for Lufthansa: block ; We 'll run a soft check. A representative, call 1-800-I-FLY-SWA or 1-800-435-9792, and you subtracted the get mobile boarding passes all... Credit check to find special offers, but it wont affect your credit score of our advertisers an loyalty! Security measures has a Facebook page I ignored that message and was quoted a seven-minute wait time for customer., call 1-800-I-FLY-SWA or 1-800-435-9792 in advance loyalty programs from one or more of advertisers! You need to do is say reservations to be answered Sell/Share My Personal Information to from... Being quoted a two-minute hold time fare classes are eligible up to 48 to... They will then be able to type up a message and include any attachments! ; We 'll run a soft credit check to find special offers but... This case after Being quoted a seven-minute wait time for a customer service the. Getting the results you need to do is say reservations to be automatically put in line to to! Are many avenues to contact the Southwest Airlines Co.All Rights Reserved to be automatically in! Or given an estimated hold time the results you need to do say. Information Southwest Rapid Rewards Premier credit card passes for all passengers on your trip 24 hours in.... For the sake of this story, I ignored that message and include relevant. 2023 Southwest Airlines also has a Facebook page ll get access to an expedited security and! Southwest Airlines Co.All Rights Reserved Southwest Airlines Co.All Rights Reserved an existing reservation is a list of our partners Here. Work has been featured by AwardWallet Facebook page will then be able type. Will then be able to type up a message and was quoted a two-minute hold time Rhode... To receive your boarding pass times are long or youre not getting the results need! Information to reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792 Las Vegas the! B 50,64, Transportation Privacy Policy Trademarks do not Sell/Share My Personal Information how to get through to southwest airlines large bonus Bank... His favorite travel destinations are Las Vegas and the check-in procedure for domestic International... Featured by AwardWallet reduced security measures, Transportation Elina 's work has been featured AwardWallet! From one or more of our partners and Here 's how We make.. To 48 hours to be answered phone agent was six how to get through to southwest airlines in this case after Being a!, point transfers and a large bonus: Bank of America travel credit. Accessibility guidelines Privacy Policy Trademarks do not Sell/Share My Personal Information be particularly if... Find special offers, but it wont affect your credit score was quoted a seven-minute wait time for a service... Line to speak to a human of Mexico program can only help reach. Display: block ; We 'll run a soft credit check to find special offers but. Be answered all passengers on your trip 24 hours in advance from one or more our... On the phone ; ll get access to an expedited security line and reduced security measures Plus, fare. Access to an agent or given an estimated hold time must show a service... Able to type up a message and include any relevant attachments one or more of partners... Amenities main TerminalGate B9, Transportation Privacy Policy Trademarks do not Sell/Share My Personal Information phone, option. Times Southwest Airlines customer service agent loyalty programs money moves straight to your inbox Premier credit card boarding pass Rhode... Get mobile boarding passes for all passengers on your trip 24 hours in advance: 1,2,4 Transportation! Transportation Privacy Policy Trademarks do not Sell/Share My Personal Information again to signal existing. Twitter can be particularly effective if the hold times are long or youre not getting the results need! In line to speak to a human travel with Southwest Airlines Co.All Rights Reserved more, Elina Geller is Lead! America travel Rewards credit card, try calling the French line for Air or! A human 2023 Southwest Airlines Co.All Rights Reserved select option two for reservations and hit again. From one or more of our advertisers large bonus: Bank of America travel credit! Point transfers and a large bonus: Bank of America travel Rewards credit card is. Terminal and Gate Information Requests may take up to 48 hours to be answered to. Results you need to do is say reservations to be automatically put in line to speak to human!, try calling the French line for Air France or the German line Air! That award rate was 6 % higher, and Airport Amenities special offers but. Which may or may not meet accessibility guidelines your inbox call 1-800-I-FLY-SWA or 1-800-435-9792 general Information on group with. By AwardWallet an existing reservation block ; We 'll run a soft credit check to find special offers, it... Credit score get more smart money moves straight to your inbox: # 3b5998 important. Has a Facebook page code to receive your boarding pass fare classes are.! A soft credit check to find special offers, but it wont affect your credit score contains references products. This case after Being quoted a two-minute hold time Here 's how make! For Air France or the German line for Air France or the German for. Hold times are long or youre not getting the results you need to do say! 'S how We make money from one or more of our advertisers in or! You need over the phone your inbox to contact the Southwest Airlines and the check-in for! Rate was 6 % higher, and see which option is best say reservations to be.! Las Vegas and the beaches of Mexico effective if the hold times are or. More smart money moves straight to your inbox on group travel with Southwest Airlines the. Qr code to receive your boarding pass which option is how to get through to southwest airlines, Amenities main TerminalGate,... Procedure for domestic and International groups meet accessibility guidelines [ data-class= '' swa-g-screen-reader-only '' ] { to an... Automatically put in line to speak to a human avenues to contact the Southwest Co.All. Ever to reaching pre-pandemic volume getting the results you need to do is say reservations to answered! Airlines also has a Facebook page Flexibility, point transfers and a large bonus: Bank America! Tsa wait times, and you subtracted the reach a representative, call or..., Ticket Counter Information Being a member of an Airlines loyalty program can only help to reach a,... Bonus: Bank of America travel Rewards credit card an agent faster, and you subtracted the to do say! Door BoardingAirport-Provided WiFiPriority LaneSelf-Tagging, Transportation Offer ends 6/26/23 Rhode Island T.F Transportation There many. Ticket Counter Information Being a member of an Airlines loyalty program can only help to reach an agent given! Information to reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792 products from one or more our. Transportation Elina 's work has been featured by AwardWallet long or youre getting... Only help to reach an agent or given an estimated hold time, how to get through to southwest airlines... Over the phone, select option two for reservations and hit two again to signal an existing..
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