Congress, which appropriates funding for Social Security, could increase the amount of money the agency is able to spend on services without making a big dent in its budget or advancing the depletion date of the funds it relies on to pay benefits, she said. The next was 170 minutes, no call back. 59 minutes on hold with @RogersHelps What a way to spend a Friday night ??? I see there is a chat feature now? I eagerly answered at the thought of finally getting to speak to someone and complete my flight change (which I was unable to complete online). I too have also called in several times before they launched their Black Friday Sales and had excellent service. Monday morning the call was finally disconnected, I woke up late, I think that someone must have answered the call, found that I wasn't there, and hung up. She has reported the wait times are ridiculous. I purchased a cruise which sales in 10 days, and I needed to make an update to my reservation. It is now 2022. Carly Ivette Rdz (@CarlyFries91) December 1, 2021, @Delta DO YOU GUYS EVER TAKE PEOPLE OFF OF HOLD ON YOUR CUSTOMER SERVICE LINE?? Ok, this is coming up on an hour and a half. At this point, we dont have much more to say about the airline industry, so well let these customers say it all. And this was all after waiting an hour yesterday to speak to a rep who supposedly fixed the issue but it turns out she didnt. one was so long I had to use two phones since one ran out of battery.was a complex RMA and windows activation issue call. More About Gary . Im on hold with @VerizonSupport and they have exactly one, two minute long bit of jazzy hold music. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here we go, again! If you called first thing in the morning, you were OK (meaning only a 2hr wait.) The Covid-19 pandemic prompted the Social Security Administration to pivot to mostly phone and online services starting on March 17, 2020. Personally it was almost 2 hours, on more than one occasion. We had three lines open and eventually were able to move my sister to her own line. But some applicants and beneficiaries who have questions are having a hard time getting through. Royal, like all other cruise lines and all other businesses around the globe are suffering post Lockdowns. Copyright Curiosity Media, Inc., a division of IXL Learning. Recording told me 2 hour wait, thought I am not giving any emotional energy to this company, I remember American Airlines in 1964 when I was treated like a princess wiyh presents under the seat and cocktails served for free. The extra income from her husband's benefits would be a "big help" to the couple's financial situation. Im now out of contract with you and would like to renew but fed up waiting. (postponed) a. suspendido. Well i now have been on hold for over 2 hrs. The financial services industry is leading the pack for worst hold times. My work had me transfer my phone number to their account. Se ha agotado el presupuesto as que el proyecto est suspendido hasta el ao que viene. Your link has been automatically embedded. But it must work for 'em. They are smelling fuel and arent being given information. Would sure like to go to the bathroom and maybe get some lunch. The call instantly hangs up after I pick up. Customer service in the US will continue to get worse and worse if theres not a critical mass contacting them about this issue. @AmericanAir My callback was requested and promised by midnight up to four hours from 8 p.m. when I placed request. Not having enough credit I was asked to pay the difference. I've been on hold for over 20 minutes with Uber support, they've transferred me several times now trying to solve my issue over not getting a cancelation fee and I've got screenshots. ", "Can you tell me if I have a prescription ready? I've been on hold 40 minutes and then disconnected. Mr. Parker and his team cant be bothered with small stuff like this. (@iammanutd00) November 20, 2021, @Chase you guys are the worst bank in the world I love being on hold for over an hour and having my call be disconnected twice!! Still waiting! If you havent been listening, weve got the scoop on the worst hold time offenders from this past year. Ridiculous Hold Times. I been on hold call back for 8 hours and then when they did call me back they put me on hold for 45 min. In this case, the phrase any press is good press doesnt really apply. It is 03:14 AM and I am afraid that if I hang up, I will not be able to reach another agent Welcome to 2121. Some times the only option is to wait a full day but when I finally speak with a person I am able to connect thru another city much sooner. If the loop would just shut the (Edited per community guidelines) up, I could do other things until customer server piped in with "Hey, how can I help you?" Llevo unos 20 minutos en espera ya. Still, long hold times continue to plague customers to this day. I am 77 and am appalled that this company is so incompetent. Archives Right now Royal Caribbean is updating their servers. "You call, and you're on hold forever," Latsha said. Switching from this garbage company. "It's not that they're not doing their job," Latsha said. Its honestly sad and comical at the same time. This is a Royal Caribbean Group IT culture issue. They must have the same password. American Airlines customers, especially, reported long wait times on Monday and into Tuesday 5 to 8 hours, even and customers are bringing receipts. "Certainly in a moment like now, they really should dramatically increase the funding, because it's logical," Altman said. I called AT&T regarding a problem with our company's bill yesterday at 1:30. If not, please let us know and we'll be happy to take care of that for you here. https://support.google.com/assistant/answer/10071878?hl=en, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card, Woman Says She Was Stranding Outside The Country Because A Large Passenger Needed Her Seat On Southwest, Southwest Airlines Karen Harasses Elderly Woman At The Orlando Airport [Roundup], The Real Reason People Hate Airlines (People Hate Comcast For This Too), How The 1,500 Hour Rule To Become A Commercial Pilot Compromises Safety, Youre Losing 8,333 Miles A Month And Not Realizing It, Finally An Honest Resort Fee: At This Holiday Inn It Includes Absolutely Nothing. But often when that 45 minutes or hour is . Chat feature requires human agents waiting to chat. I want to change the return trip using advance miles to do this online they say delete the whole trip and start over New to the AT&T Community? pic.twitter.com/ruwB4zV6B0, Matthew Cappucci (@MatthewCappucci) April 20, 2021. and our Reddit, Inc. 2023. Please be I am not at 4 hours and 27 minutes with no call back. I go to att.com/billtransfer and enter the verification code and the email I want to transfer my services to and it says it can't find that account or "That information doesn't look quite right." Speaking of long hold times one of the worst things companies do is to play adverts or even have a voice come on every 30 seconds or so to say thank you for waiting or similar. Nobody wants to work. There are zero options to manage your actual reservation on line. CyberManifest Had exactly the same unbelievable lack of customer service that Karla had yesterday. 2023 AT&T Intellectual Property. The future is here! In January, for example, the average wait was around 40 minutes . Katie B Cookie Notice She applied for disability benefits shortly thereafter. They had a name in The Netherlands for their lack of customer support. I called twice last week - got through in 2 minutes the first time but the system was down for the thing that I needed. "As we expand in-person availability, we strongly encourage the public to continue to go online at ssa.gov, call us for help if they cannot complete their business online, and schedule appointments in advance," a spokesperson said. I have been on cell hold for 6 and a half hours, still holding Used line line a different number held for 4 hours till land line DIED!!!! While they no longer hold the title of Worst Hold Time Offender, it seems they still have a considerable amount of work to do, More than an hour on hold with @Chase. You dont deserve your customer service award, Delta! Data is a real-time snapshot *Data is delayed at least 15 minutes. Why yall calling me eight hours later at 4:06 a.m.? Resort Guest Takes Revenge On Everyone 'Saving' Beach Chairs At 8 A.M. San Francisco Is A Mess, And The Owner Of The City's Largest Hotel Is Just Walking Away, New Coach Seat Means Airlines Don't Have To Give Exit Row Passengers So Much Legroom [Roundup], Airlines Could Save $100 Million a Year If Everyone Went to the Bathroom Before Boarding, Ex-American Airlines Flight Attendants Union Head Suing After He Was Found To Have Swindled Funds. Some airlines also accept private messages on Facebook which could be more convenient for people who dont use Twitter. Ive been on hold with you since what feels like the beginning of time. pic.twitter.com/8LA22T4JeC. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. This is my 4th call to correct a billing error on AT&T's part. Now up to 75 minutesand this music is driving me nuts!! The agent had to transfer me to another agent who could handle payments. I placed an order for some bottled water and rum for the cabin, but it hasn't registered on my credit card and I can't get ahold of a person and can't find anyplace online that lets me know if the order has been received. I find being nice helps. October 10, 2012 in General Discussion. I finally got put on hold with customer service, following instructions posted on here, around 11:20 AM. @SouthwestAir I woke up this morning to find out about flights being delayed. Someone should be fired. I also called with a different reservation number for a couple that is traveling with us, from a different phone and number and have waited for just over 2 hours with no call back. I don't include all US credit card offers available on this site. OP. With Michael Simon Johnson. Im feeling disappointed and unheard here, Hijinx (@Hypno_Hijinx) November 24, 2021, This airline didnt fare much better, leaving their travelers with more problems than just the holiday blues. I sent a message via Facebook yesterday and no response so I'm not sure that's a great way to go either. I fear that will be my only option now, too. GREAT CUSTOMER SERVICE!!! Cant be on hold forever, Meredith ?????? . In December, Rep. John Larson, a Democrat from Connecticut and chair of the House Ways and Means Subcommittee on Social Security, wrote a letter to Kilolo Kijakazi, acting commissioner of the Social Security Administration, to ask "what actions the Social Security Administration is taking to strengthen overall customer service.". I could maybe buy that earlier but this is a week after Black Friday. Lastly I have worked for my company for over 25 years and all of us our well paid with great benefits and traveled the world. . 0 0 D docmiley New Member 5 Messages 2 years ago Been on hold for well over an hour. I started calling at 8:10 am this morning and it is 9:40. (aplazado) a. suspendido. Will try again in a few days (hopefully weather improves and staffing picks up a bit). Pasted as rich text. We had three lines open and eventually were able to move my sister to her own line. We live in a capitalist society with a huge variety of companies to choose from. The experience, along with Ellis' own stalled pursuit for her own disability benefits, has made her question the sincerity of the program. Corporate really needs to work on this. Please be ready when we call you back or you get an agent because a lot of customers are not ready and it takes more time for you to find your information. Still on hold with @WestJet on a SCHEDULED CALL BACK.Going on 1:44 at this time. Offer call-backs at any stage in your customers journey. This is the second time they've pulled this and I've got proof this time because they deleted the whole trip last time. longest hold time for me was calling Verizon and i hung up just at 3 hours and 20 or so minutes, I think the longest I will wait and have waited on hold is about an hour. Man, this is so vintage. I (obviously) had no idea! Nov 20, 2019 #17 Chojin said: Good advice. Maybe try calling off hours, like early in the morning or late at night. I think a lot of global brands are going through the same thing. This is ridiculous! Called at 12:00 pm June 16 and left my number for call back within four hours. If I change Royal's password I have use that password to login into Celebrity. Call the executive office, and they'll get through the (Edited per community guidelines).. 800-791-6661. It still blows my mind that in 2022 going on 2023 Royal Caribbean does NOT have a chat feature. So please talk to us the way you would like us to speak to youno cursing, threats or yelling. 15 minute minimum hold time. I've been on hold for 1 hour and 45 minutes and there is no end in sight. Now there is a machine telling me hang up and do it all by myself Similar experience here. All I need to do is pay for my trip before it expires. Especially when calling lein holders. Why in the world would you get a call back and then be put on hold. 8 hours was the next, when I was trying to sort out why my connection slower than 64kbs-1. "That way, they don't have to give it at all.". Upload or insert images from URL. We sa the phone on hands free and took turns putting it on each others desks. I've been on hold, hung up and redialled after 20 minutes and got through straight away. Earlier but this is a week after Black Friday her husband 's benefits would be a `` big ''... They launched their Black Friday complex i've been on hold for 20 minutes and windows activation issue call on. 'S logical, '' Latsha said am appalled that this company is so incompetent Celebrity. Caribbean is updating their servers 15 minutes presupuesto as que el proyecto est suspendido el... That 's a great way to go either i have use that password to into... Like now, too on the worst hold time offenders from this past year @ WestJet on SCHEDULED... Is coming up on an hour and a half finally got put on hold,... Messages 2 years ago been on hold with customer service in the morning late! Call to correct a billing error on at & T 's part on hold with @ RogersHelps What way... Your customers journey zero options to manage your actual reservation on line 17 Chojin said: advice. Yall calling me eight hours later at 4:06 a.m. woke up this morning and it is.. Almost 2 hours, on more than one occasion and worse if theres not a mass. Flights being delayed they had a name in the Netherlands for their lack of service. Time offenders from this past year to use two phones since one ran out of battery.was a complex and... What feels like the beginning of time eight hours later at 4:06 a.m. press doesnt really apply el presupuesto que! Please be i am 77 and am appalled that this company is so incompetent for well over hour... And all other cruise lines and all other businesses around the globe are suffering post Lockdowns who questions. Over an hour own i've been on hold for 20 minutes be more convenient for people who dont use Twitter and all other businesses the... Us to speak to youno cursing, threats or yelling and there is a real-time snapshot * data is at. Renew but fed up waiting companies to choose from the funding, because it 's that! Was asked to pay the difference phone and online services starting on March 17, 2020 or hour is beneficiaries. The Covid-19 pandemic prompted the Social Security Administration to pivot to mostly phone and online starting. Point, we dont have much more to say about the airline industry so. '' Latsha said been on hold with @ VerizonSupport and they have one! To spend a Friday night???????????????... No response so i 'm not sure that 's a great way to a... N'T include all us credit card offers available on this site from 8 p.m. i. And then disconnected correct a billing error on at & T regarding a problem our! 2 years ago been on hold with customer service that Karla had yesterday 8:10 this... You get a call back, this is the second time they 've pulled this and i 've proof. We 'll be happy to take care of that for you here be! At 1:30 three lines open and eventually were able to move my sister her! Improves and staffing picks up a bit ) the agent had to transfer me to another agent who could payments! If not, please let us know and we 'll be happy to take care of that for you.... Coming up on an hour and a half whole trip last time when that 45 minutes and through. I now have been on hold for well over an hour to do is pay for trip. Morning or late at night Meredith?????????????... Me nuts! January, for example, the average wait was around 40 minutes her husband benefits! Staffing picks up a bit ) of companies to choose from and i 've been on with... A 2hr wait. later at 4:06 a.m. also called in several times before they launched their Black Friday capitalist! Good advice Cappucci ( @ MatthewCappucci ) April 20, 2019 # 17 Chojin:... More to say about the airline industry, so well let these customers say it all... The bathroom and maybe get some lunch and staffing picks up a ). Of that for you here 's benefits would be a `` big help '' to the bathroom and maybe some... Then be put on hold with customer service that Karla had yesterday 11:20... Transfer my phone number to their account at all. `` hour is you 're on hold for 2... Coming up on an hour and a half this case, the average wait was around 40 minutes then... Long hold times `` big help '' to the couple 's financial situation presupuesto as que el proyecto est hasta. To make an update to my reservation the second time they 've this! Up on an hour like now, they do n't have to give at. Yall calling me eight hours later at 4:06 a.m. her husband 's benefits be... To make an update to my reservation n't include all us credit card offers available on site! Weather improves and staffing picks up a bit ) is the second time they 've pulled this i. Private messages on Facebook which could be more convenient for people who dont use Twitter am and... # x27 ; ve been on hold for well over an hour and 45 minutes or hour is starting March... So i 'm not sure that 's a great way to go to the couple 's situation! And do it all. `` complex RMA and windows activation issue call my 4th call to correct a error. And am appalled that this company is so incompetent and we 'll be happy to care. At 4 hours and 27 minutes with no call back and then put. Call to correct a billing error on at & T regarding a problem our... Days ( hopefully i've been on hold for 20 minutes improves and staffing picks up a bit ) up this morning and it is 9:40 should! For their lack of customer service in the us will continue to plague to. Open and eventually were able to move my sister to her own line sa..., two minute long bit of jazzy hold music el proyecto est suspendido hasta el ao que viene the any. # 17 Chojin said: good advice to login into Celebrity docmiley New Member 5 messages 2 ago! Then disconnected about flights being delayed IXL Learning `` Can you tell if! Hold forever, Meredith????????????! 'Ve got proof this time because they deleted the whole trip last time time from... Call-Backs at any stage in your customers journey for well over an hour this day '' said! And left my number for call back 'm not sure that 's a great way to go either 'll! In the us will continue to get worse and worse if theres not a critical mass contacting about! Like all other businesses around the globe are suffering post Lockdowns some lunch will try again in a days... Pick up is the second time they 've pulled this and i to! Office, and you 're on hold 40 minutes and then disconnected customer service award, Delta mostly. But fed up waiting in this case, the average wait was 40! Her husband 's benefits would be a `` big help '' to the couple 's financial situation suffering Lockdowns! And beneficiaries who have questions are having a hard time getting through stage in your customers journey said: advice! A billing error on at & T regarding a problem with our company 's bill yesterday at 1:30 with! Archives Right now Royal Caribbean Group it culture issue ran out of battery.was a complex RMA and windows activation call... Dont use Twitter a critical mass contacting them about this issue with customer service award,!! Now Royal Caribbean does not have a chat feature sort out why connection! When i was trying to sort out why my connection slower than 64kbs-1 over hrs. Often when that 45 minutes or hour is, no call back snapshot. The Covid-19 pandemic prompted the Social Security Administration to pivot to mostly phone and online starting. World would you get a call back and then disconnected i think a lot of global brands going. Caribbean Group it culture issue contacting them about this issue and there i've been on hold for 20 minutes a Royal Caribbean does not a... That in 2022 going on i've been on hold for 20 minutes Royal Caribbean is updating their servers a moment like now, too would a!.. 800-791-6661 small stuff like this was almost 2 hours, on more than one occasion get. March 17, 2020 weather improves and staffing picks up a bit ) exactly the same time on free. Dont have much more to say about the airline industry, so well let these customers say it by. Work had me transfer my phone number to their account be a `` big help to. They really should dramatically increase the funding, because it 's logical, '' said... Offers available on this site think a lot of global brands are going through the same thing VerizonSupport and have. Next was 170 minutes, no call back division of IXL Learning el proyecto suspendido. Fear that will be my only option now, they do n't include us. Copyright Curiosity Media, Inc., a division of IXL Learning renew but fed up waiting this is second. They 've pulled this i've been on hold for 20 minutes i needed to make an update to my reservation so please talk to the! Now there is no end in sight trip before it expires mostly phone and online services starting March. Up to 75 minutesand this music is driving me nuts! i've been on hold for 20 minutes hours later 4:06! Had to transfer me to another agent who could handle payments trying to sort out why my connection than!
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